I understand that unanticipated events happen occasionally in everyone’s life. It is my desire to be effective and fair to all clients.
24 hour advance notice is required when cancelling an appointment. If you are unable to give a 24 hour advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment. 24 hour cancellation also applies if you make an appointment to redeem a gift certificate and need to cancel/reschedule.
Gift Certificates: Please treat Gift Certificates as cash. You must present the Gift Certificate at the time of the appointment for it to be valid.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a no-show. They will be charged for the full missed appointment.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, the therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment given, you will be responsible for the full session.
Out of respect and consideration to your therapist and other clients, please plan accordingly and be on time.
Massage is a unique experience to be enjoyed and being present and on time is just the beginning of the journey.